Smart Routes for SAP FSM
Predictive routing is settled. The provider choice is not.
Since release 2405, SAP Field Service Management ships predictive routing. The scheduling logic is SAP's own; the travel-time data comes from partners. SAP names Localion as a data partner for it.
The problem
Without a real travel-time partner, SAP plans on assumptions.
Predictable disruptions
Rush hour, road works, congested corridors: technicians run into delays the data has long known about.
Locked activities
Unrealistic travel times force planners to pin orders manually. FSM's optimisation potential stays on the table.
Non-billable time
Every misjudged travel minute is technician time nobody pays for.
Three structural arguments
Why Localion as the provider?
Flat rate instead of API calls
Monthly, transparent, predictable. Usage-based models become a cost surprise as your field force grows.
Open Telekom Cloud instead of a corporate cloud
Hard German data sovereignty, DPA-ready within 24 hours. Relevant for critical infrastructure, healthcare and public buyers.
DACH map depth instead of a world map
Around 30 years of map craft: forest and service tracks, truck attributes, bridge and tunnel restrictions. Exactly where standard routing fails.
In three minutes
Smart Routes explained.
Product video (German) · Vimeo playback only after your click and consent
From real conversations
What SAP users ask us.
We already use another provider via predictive routing.
Then the comparison becomes concrete: predictable flat rate against API-call costs, German cloud against corporate cloud, DACH way-network depth against a world map. If even one of these matters, the conversation is worth it.
Will SAP not ship its own routing eventually?
SAP is expanding dispatching and scheduling, but explicitly sources map and traffic data from partners. That is the architecture SAP chose, and Localion is one of the named data partners.
We do not use SAP FSM but another field-service tool.
Then the Localion Cloud APIs are your path: the same travel-time predictions as a routing layer for any planning software.
How fast can we pilot this?
As a scoped pilot with one region or service line, a fixed price and explicit KPI measurement: typically 90 days from decision to evaluation.
Next step
Settle the provider choice in 30 minutes.
Jana Scharathow shows you Smart Routes in the FSM context and compares the flat rate against your current costs.
